ABSTRACT

Measuring patient satisfaction is an important way to assess the effectiveness of healthcare services. Patient satisfaction is a subjective experience that takes into account a patient's needs, expectations, and interactions with the healthcare system. It is essential to healthcare providers, patients, and third-party stakeholders in the healthcare industry. The relationship between service quality and satisfaction in medical service research is influenced by treatment effectiveness. Improving service delivery to the community is an essential component of the healthcare system. High patient satisfaction is crucial to maintaining a hospital's quality of service and patient attendance. In the healthcare industry, patients are the consumers, so customer satisfaction is referred to as patient satisfaction. Patients' satisfaction is their value judgment and consequent response to the stimuli they receive in the healthcare environment before, during, and after their inpatient or clinic visit. This text aims to help healthcare providers improve patient satisfaction. The importance of rising patient satisfaction in the AYUSH system of health care system. Keywords: Patient satisfaction, AYUSH, Unani medicine, quality of medical care, and health care system
Publication date: 01/05/2025

https://ijbpas.com/pdf/2025/May/MS_IJBPAS_2025_8952.pdf

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https://doi.org/10.31032/IJBPAS/2025/14.5.8952