Six Sigma is a data-driven methodology that focuses on improving the process by decreasing defects. It has
been accepted as an essential method for sustained quality improvement tools in various sectors. This
abstract covers the Six Sigma technique, the tools it utilizes, and its application in real-world scenarios. The
strategy was introduced by Motorola in the 1980s and rapidly gained wide acceptance after being
implemented by many companies. The DMAIC (Define, Measure, Analyze, Improve, Control) and
DMADV (Define, Measure, Analyze, Design, Verify) problem-solving methodologies help organizations
to identify the problems in the organization, measure its performance, analyze the root cause, implement
the improvement techniques and establish control measures for maintaining the improvements over time.
Rigid data collection and analysis, for satisfying customer requirements using statistical tools are the key
elements of Six Sigma. The goals of Six Sigma are to improve consumer satisfaction, enhance productivity,
and minimize expenditures. Six Sigma finds extensive application across industries, including
manufacturing, healthcare, Pharmaceutical Companies, finance, and services. Organizations have
successfully applied Six Sigma to streamline processes, reduce waste, enhance product quality, and improve
customer satisfaction. The methodology has been particularly effective in supply chain optimization, error
reduction in medical processes, and enhancing customer experience in service sectors.
Keywords: Six Sigma, DMAIC, DMADV, Tools, Pharmaceutical industry, Healthcare
Publication date: 15/10/2023
https://ijbpas.com/pdf/2023/October/MS_IJBPAS_2023_OCTOBER_SPCL_1012.pdf
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https://doi.org/10.31032/IJBPAS/2023/12.10.1012
