ABSTRACT

Background: Patient satisfaction in health care system is regarded as an outcome variable to assess the quality care since yester years. It also measures the degree of accomplishment of any therapy. Patient satisfaction largely depends up on the service, care, facility, cost, availability, approachability, communication, appearance and perceived benefit of the system. Hence there is a need to explore these aspects in teaching hospitals attached to Ayurveda colleges in India as there is no work is conducted so far on the basis of Chikitsa Chatushpada (therapeutic quadruple) mentioned in Ayurveda. Methods: Cross-sectional survey study (using prevalidated self-administered questionnaire) was conducted on patient satisfaction based upon qualities of therapeutic quadruple (Chikitsa Chatushpada) of Ayurveda. Pre-validated questionnaire was administered to 527 patients treated in inpatient departments of teaching hospitals attached with nine Ayurveda colleges spread across Karnataka state, India. Results: Service rendered by physician has highest ranking with 88.06% score; followed by nursing service with 82.69% score. Patient (self-assessment) stands in 3rd place with 80.69% and medication / treatment in 4th place with least score of 77.64%. (p<.001). Even the average percentage of agreement on individual pada also followed same order. Conclusion: The results reflect the patient satisfaction about Ayurveda healthcare system especially selected nine teaching hospitals. Keywords: Ayurveda, therapeutic quadruple, Chikitsa Chatushpada, healthcare evaluation, patient satisfaction, quality of care, survey study, questionnaire method
Publication date: 01/10/2022

https://ijbpas.com/pdf/2022/October/MS_IJBPAS_2022_6489.pdf

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https://doi.org/10.31032/IJBPAS/2022/11.10.6489