ABSTRACT

Patient satisfaction is a key factor in quality of care and a chief component of pay-forperformance metrics. One of the commonly used indicator for measuring the quality of health care services is patient satisfaction. It affects the medical malpractice claims, clinical outcomes and efficient patient-centered delivery of quality of health care. OBJECTIVE: The objective of study was to determine the patient satisfaction in physical therapy services of major physical therapy outdoor. METHODOLOGY: The study design was Cross Section Survey. The data collection tool was Patient Satisfaction Scale. Data was collected from multiple placements with convenience to patients. The survey was completed in 6 total months after the approval of synopsis. Total 353 respondents were surveyed with sample of convenience. The data was analyzed using Statistical Package for Social Sciences (SPSS). RESULTS: The results showed a mean score of Patient Satisfaction Scale (36.29) with standard deviation (4.814). Furthermore, 40.79% patients agree and that of 20.68% Strongly Agree with efficiency of physiotherapy services, while only 14.73% were disagree and that of 7.93% patients were strongly disagree with quality of services. CONCLUSION: The study concluded that there was moderate level of satisfaction of patients with physical therapy services, the poorest segment was related to accessibility of treatment placement, while most satisfactory were related to physical therapy services in department. Keywords: Patient Satisfaction, Physical Therapy Modalities, Physical Therapy Specialty, Outpatients
Publication date: 01/05/2022

https://ijbpas.com/pdf/2022/May/MS_IJBPAS_2022_5976.pdf

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https://doi.org/10.31032/IJBPAS/2022/11.5.5976