ABSTRACT

Emotional intelligence plays an essential role in training of healthcare professionals as it has immense impact on establishing positive association among patients and them. The objective of this research was to measure emotional intelligence among different healthcare professionals including physicians, pharmacists and nurses and to determine its association with the demographic characteristics of the participants. A descriptive cross sectional study design was used. A pre-validated data collection tool designed by National Health Services (NHS) London Leadership Academy, was distributed to conveniently selected sample of 283 prescribers, 241 nurses and 215 pharmacists. After data collection, data was cleaned, coded and entered in SPSS version 21 and was statistically analyzed. Significant difference (p ? 0.05) in emotional intelligences was observed among different gender, age groups, profession, salary, experience, sector of practice and marital status. Females healthcare professionals were relatively more emotional intelligent. Married healthcare professionals and those having better salary status were relatively more emotionally intelligent. Pharmacists had better social skills than other healthcare professionals. This study provides a valuable insight into emotional intelligence and its association with the demographic information of healthcare professionals. The results of the current study concluded that although healthcare professionals in Pakistan are emotionally intelligent but they still need to improve their emotion management, motivation, empathy and social skills. Pharmacists scored better in social skills and motivation than the other healthcare professionals. Keywords: Emotional intelligence, physicians, pharmacists, nurses, Pakistan

https://ijbpas.com/pdf/2019/February/MS_IJBPAS_2019_4635.pdf

Download PDF
https://doi.org/10.31032/IJBPAS/2019/8.2.4635